Exchange ActiveSync support code: 0x85010001

May 2, 2008 at 9:00 pm | Posted in Exchange 2003 | Leave a comment

We have a SBS 2003 server, without SSL on exchange site, when users tried to sync there mailbox from windows mobile they get error

“ActiveSync encountered a problem on the server support code: 0x85010001”
This usually comes because by default ActiveSync over mobile try to search for SSL Enabled virtual directory, to work around this issue, you can follow these steps

A)  Creating a secondary virtual directory for ActiveSync and OMA access

1. Start Internet Information Services (IIS) Manager from Administrative Tools.
2. Locate the Exchange virtual directory, for example, Web Sites\Default Web Site\Exchange
3. Right-click the Exchange folder click All Tasks, and then click Save Configuration to a File.
4. In the File name box, type a name. For example, type ExchangeVDir. Click OK.
5. Right-click the root of this Web site. Typically, this is Default Web Site. Click New, and then click Virtual Directory (from file).
6. In the Import Configuration dialog box, click Browse, locate the file that you created in step 4, click Open, and then click Read File.
7. Under Select a configuration to import , click Exchange, and then click OK.
   A dialog box will appear that states that the “virtual directory already exists.”
8. In the Alias box, type a name for the new virtual directory that you want Exchange ActiveSync and Outlook Mobile Access to use. In our case, it is exchange-oma. Click OK. 
9. Right-click the new virtual directory. In this example, click exchange-oma. Click Properties.
10. Click the Directory Security tab.
11. Under Authentication and access control, click Edit. 
12. Make sure that only the following authentication methods are enabled, and then click OK:
• Integrated Windows authentication
• Basic authentication
13. Under Secure communications, click Edit. Make sure that Require secure channel (SSL) is not enabled, and then click OK. 
14. Click OK, and then close the IIS Manager.
B) Add/modify a registry value to point to the exchange-oma

1. Click Start, click Run, type regedit, and then click OK.
2. Locate the following registry subkey:


3. On the right panel, make sure ExchangeVDir points to /exchange-oma. If the value of ExchangeVDir is ExchDAV, you should change it to /exchange-oma.

Note: the ExchangeVDir and exchange-oma are case sensitive. In the Value data box, you must enter a forward slash (/) following by exchange-oma. Click OK.

4. If there is not ExchangeVDir, you need to create it. Right-click Parameters, click to New, and then click String Value.
Type ExchangeVDir, and then press ENTER. Right-click ExchangeVDir, and then click Modify.
5. Quit Registry Editor.
6. Restart the IIS Admin service. To do this, follow these steps:
    a. Click Start, click Run, type services.msc, and then click OK.
    b. In the list of services, right-click IIS Admin service, and then click Restart.

If this will not solve your problem then you need to recreate the exchange virtual directories and follow the above steps again.

How to reset the default virtual directories that are required to provide Outlook Web Access, Exchange ActiveSync, and Outlook Mobile Access services in Exchange Server 2003

see this


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